Question 1

Does it cost money to have an account at The Simcha Mall?

Accepted Answer

Of course not! Signing up for an account is always free here! However, there is a one-time $50 fee to have a listing posted.

Question 2

Does The Simcha Mall charge a commission off every booking made on the site?

Accepted Answer

The Simcha Mall takes a flat fee of $50-$60 depending on how you set up payments. There is a credit card transaction fee (usually 2.9% + .30 for the U.S.) that PayPal and/or Stripe charge, and will be deducted from the amount you charge for deposit as well. To learn more about PayPal's fees read this. For Stripe payments read this.

Question 3

Does The Simcha Mall charge a booking fee?

Accepted Answer

Nopes no fees to book. Book away!

Question 4

Do I pay the full amount of the service on the site?

Accepted Answer

The site only takes a deposit and gives it directly to the service provider to ensure you mean business. The balance is due at the event unless otherwise notified by the service provider.

Question 5

Can I charge the full amount of my service on the site?

Accepted Answer

The site officially only takes the deposit. But the way around it, is to just put in the full amount when filling out the deposit amount.

Question 6

Do I have to add pictures and/or videos to my listing?

Accepted Answer

No you don't. Those are optional. But, someone is way more likely to book you if he sees what your all about. A listing without images or videos is likely not to get any bookings. Like they say - seeing is believing!

Question 7

How do I get paid?

Accepted Answer

Service providers have to set up a PayPal Business account in order to receive payments. If you have an existing PayPal account you can upgrade it to a business account. It's simple, easy and free! Or you can sign up and create a new PayPal account, just make sure to set it up as a Business Account.

Question 8

Can I accept any other form of payment? Like cash, check, quickpay, unicorns..."

Accepted Answer

No, unicorns are not an acceptable currency (yet!). We have PayPal set up as our only payment method to guarantee safety of all our communtity members. This way we can track all payments and make sure nothing goes wrong. If you would like to accept another form of payment, they're might be an option. Contact us for details on this.

Question 9

How do I add a PayPal account?

Accepted Answer

In your Settings page, go to Payments, and you will be guided through the process. If you need further assistance, feel free to contact us.

Question 10

Can I have help adding my PayPal account / upgrading to a business PayPal account?

Accepted Answer

Of course! We're with you every step of the way! Please contact us with any questions regarding this and/or anything else.

Question 11

What does it mean when I see the listing was created by "The Simcha Mall"?"

Accepted Answer

The Simcha Mall offers an option for vendors to have their listing managed by us. That means when someone inquires about that listing, we get the message and contact the vendor, like your secretary would. We do charge a fee for this though. Contact us for details.

FAQ's